Speaker: Dawn Whitestone, Director of Operations, BlackRain Partners
In this session, attendees will learn the essence and importance of an organizations focus on excellence when it comes to Customer Service. If we do not take care of our customers someone else will!!
As with the operational processes & procedures of an organization it is imperative to have an unwavering corporate culture that is Customer Service driven, the Golden Rule. This philosophy should focus on delivering an experience to each customer consistently, keeping the promise of the brand.